Effective Date: May 6, 2025
At ChinaJTSS LLC, we understand that travel plans can change. This Refund Policy outlines the conditions under which refunds are issued for our tours and services.
By booking a tour with us, you agree to the terms set forth below.
1. Cancellation by the Customer
If you need to cancel your booking, please notify us in writing as soon as possible at [email protected]. Refunds are calculated based on the number of days before the tour start date, as follows:
61+ days before departure: 90% refund
31–60 days before departure: 50% refund
15–30 days before departure: 25% refund
14 days or less: No refund
The deposit portion of your payment may be non-refundable, depending on the tour and third-party arrangements.
2. Non-Refundable Items
The following are non-refundable once booked and confirmed:
Application or visa processing fees
Travel insurance (if purchased through us)
Optional add-ons and activities not included in the main tour package
Any fees charged by banks or payment processors
3. Changes Instead of Cancellation
If you wish to change your travel dates or transfer your booking to another person:
Requests must be made at least 30 days before the tour start date
A change fee may apply, depending on the nature of the request
Transfers are subject to availability and third-party supplier terms
4. Cancellation by ChinaJTSS LLC
We reserve the right to cancel a tour due to:
Insufficient bookings
Natural disasters or unsafe conditions
Political or civil unrest
Public health concerns
Any other unforeseen event beyond our control
In such cases, you will be offered:
A full refund, or
The option to reschedule or apply credit to a future tour
We are not responsible for costs incurred outside of the tour (e.g., flights, insurance, or visas).
5. Force Majeure
No refunds will be issued for cancellations or changes caused by events classified as force majeure, including but not limited to:
Natural disasters (earthquake, flood, etc.)
War, civil unrest, or terrorism
Government travel restrictions
Epidemics or pandemics
Strikes or airline disruptions
6. How Refunds Are Issued
Refunds are issued to the original payment method
Processing times may vary based on your bank or credit card provider
We will process eligible refunds within 14 business days of cancellation confirmation
7. Contact Us
If you have any questions or would like to request a cancellation or refund, please contact us:
ChinaJTSS LLC
155 Dorset St, South Burlington, VT 05403, United States
+1 802-448-4268
[email protected]
https://chinajtss.com/